SHIPPING POLICY

PAYMENT OPTIONS

We accept PAYPAL, STRIPE, DIRECT DEBIT, OR other options by mutual agreement.

SHIPPING

Once payment is received items will be shipped within two days.  Large and/or fragile pieces which require crating or special packaging may take up to a week before shipping.

Australia Post is our preferred shipper for Items less than 20 kg., provided they fit within the dimensions stipulated in their guidelines. We have found Australia Post to be extremely reliable for such items.

Items weighing more than 20kgs will be shipped using a reputable shipping company OR one of your preferred shippers if requested.

We endeavor to take the utmost care in packaging, to ensure that your item reaches its destination intact, however, once the item leaves our premises and how it is handled is out of our control, we try very hard to pack items with this in mind.

INSURANCE

All items are shipped with insurance and tracking, the details will be provided to the purchaser once the item has left our premises. If an item is damaged upon receipt we request that you keep all packaging for inspection by the insurance agent in the event that they wish to see it, as well as providing to them our photographs of the item and the packaging.

We endeavor to pack items to withstand rough handling, but we are not responsible for the actions of careless shipping handlers, therefore shipping insurance is mandatory unless the purchaser states in writing before shipping the item that insurance is not required and that they take responsibility for any breakages. If the item has reached its destination in a damaged condition and is covered by insurance, we will do all things possible to assist in the process of claiming for damages.

RETURN POLICY

Where an item exhibits signs of wear, damage, and or repair we endeavor to highlight that in our listings or communications with the purchaser prior to the purchase. We are also happy to provide high-resolution images of any items so that you can assess any flaws, damage, repairs, and patina before making a decision to purchase.

We genuinely hope and care that you are fully satisfied with the item you purchase from us.  However, we are aware that purchasing online without seeing the item firsthand can sometimes disappoint, in this case, we are happy to give a full refund of the cost of the item, provided you advise us within seven days of receiving it, and that you return the item back to us within two weeks in the condition in which it was shipped by us, preferably in the original packaging. We highly recommend that any returns include a tracking number and insurance and that they are confirmed as a return shipment.

We are happy to answer any concerns regarding shipping through our contact email

Azianantiques.com
MAUREEN DUTLER
ABN  30 797 142 021

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